Freight Account Manager — Growth & Customer Success

Venture Logistics, LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Venture Logistics, LLC is seeking an Account Manager to strengthen customer relationships and drive growth. You will respond to client needs, solicit new business from active customers, and collaborate with operations to keep freight moving.

In this role you will use Salesforce and TMW, maintain accurate records, and ensure exceptional service with proactive problem solving. Regular attendance and teamwork are essential in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree or relevant experience.
• Ability to work and communicate effectively with others promoting to promote a team environment.
• Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
• Thrive in a fast paced, high volume work environment.
• Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills.
• Possess basic computer skills.

Responsibilities

• Foster and build relationships and opportunities for stability and long term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
• Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with Operations to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Solicit potential business and new business from active customers through weekly emails and phone calls.
• Enter activity logs in SalesForce for all customer solicitations and sales.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer‑issued scorecards to improve customer service and meet customer expectations.
• Regular and predictable attendance.

Skills

Teamwork

Communication

Problem solving

Fast-paced

Computer skills

Education

High School Diploma

Bachelor's degree

Job description

Venture Logistics, LLC is seeking an Account Manager to strengthen customer relationships and drive growth. You will respond to client needs, solicit new business from active customers, and collaborate with operations to keep freight moving.

In this role you will use Salesforce and TMW, maintain accurate records, and ensure exceptional service with proactive problem solving. Regular attendance and teamwork are essential in a fast-paced environment.