Account Specialist

GlobalTranz; Saint Louis Park (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

GlobalTranz is seeking an Account Specialist to advocate for customers, communicate with clients and internal teams, and troubleshoot issues across transportation services. The role emphasizes collaboration, proactive problem-solving, and building relationships to support client growth.

You will engage with customers daily, leverage CRM tools, and partner with sales and account management to deliver solutions and drive business outcomes.

Qualifications

• Direct customer-facing experience
• Strong collaboration and communication skills across levels
• Ability to work in a remote setting
• Excellent verbal and written communication
• Customer-focused and solutions-oriented
• Commitment to continuous improvement
• Growth mindset and willingness to learn/be coached
• Ability to adapt to a fluctuating environment
• Robust prioritization, organization, and time management

Responsibilities

• Communicate daily with internal and external customers
• Maintain high activity level over the phone and in CRM
• Identify and capitalize on profitable opportunities
• Advise customers on fees, products, services
• Troubleshoot service disruptions for customers
• Focus on positive, supportive customer experiences
• Build partnerships with executives and decision-makers
• Collaborate with sales and account management teams

Skills

Customer interaction

Communication

Teamwork

Remote work adaptability

Verbal and written communication

Problem solving

Prioritization/time management

Growth mindset

Adaptability

Education

High School diploma or GED

Bachelor's degree in Communications, Business, Marketing

Job description

As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Ability to research, identify and capitalize on profitable opportunities that are presented daily
• Ability to understand and consult customers in relation to fees, products, and services
• Ability to troubleshoot and support customers in navigating service disruptions
• Maintain an ongoing focus on creating positive and supportive customer experiences
• Ability to establish strong partnership with key executives and decision makers within each customer and territory
• Ability to collaborate with various support teams including sales and account management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team and in a remote setting
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached
• Ability to adapt to an equivocal and fluctuating environment
• Robust prioritization, organization, and time management skills

QUALIFICATIONS/EDUCATION

• High School diploma or GED
• Bachelor's degree in Communications, Business, Marketing, or other business-related fields preferred