Senior Logistics Account Advocate

GlobalTranz; Saint Louis Park (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

GlobalTranz is seeking a Senior Account Specialist to act as a customer advocate, guiding clients through transportation nuances and resolving issues to keep shipments on track.

You will partner with clients and internal teams, communicate clearly by phone and email, research profitable opportunities, and help customers understand fees, products, and services.

The role emphasizes collaboration, a strong growth mindset, and a commitment to delivering proactive, positive experiences.

Qualifications

• Experience directly with customers.
• Ability to research and identify opportunities.
• Understanding fees, products, and services.
• Troubleshoot and resolve service disruptions.
• Strong communication and collaboration.

Responsibilities

• Communicate daily with internal and external customers.
• Maintain high activity via phone and email in CRM.
• Research and capitalize on profitable opportunities.
• Advise customers on fees, products, and services.
• Troubleshoot service disruptions and issues.
• Build relationships with customers and executives.
• Collaborate with sales and account management teams.
• Navigate carrier systems and websites.
• Provide guidance to avoid disruptions.

Skills

Customer communication

Cross-functional collaboration

Team player

Strong communication

Problem solving

Growth mindset

Education

Bachelor’s degree in communications, Business, Marketing

High School diploma or GED

Tools

CRM system

Carrier websites

Job description

GlobalTranz is seeking a Senior Account Specialist to act as a customer advocate, guiding clients through transportation nuances and resolving issues to keep shipments on track.

You will partner with clients and internal teams, communicate clearly by phone and email, research profitable opportunities, and help customers understand fees, products, and services.

The role emphasizes collaboration, a strong growth mindset, and a commitment to delivering proactive, positive experiences.