Customer Account Specialist – Growth & Support

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pet insurance

Employee Stock Purchase Plan

Tuition assistance

Job summary

Swift Transportation is seeking a customer service-oriented professional to support load coordination and communication with internal and external customers. The role emphasizes accuracy in data entry, timely responses, and proactive issue resolution.

Responsibilities include cultivating customer relationships, maintaining load details in the system, and collaborating with teams to balance capacity. This position offers growth opportunities within a large logistics network and requires a

Qualifications

• Minimum customer service experience preferred in transportation or related field.
• Must have outstanding telephone skills and professional phone etiquette.
• Strong time management and ability to prioritize in a fast-paced environment.
• Ability to work effectively in a team and adapt to varying shifts and demands.

Responsibilities

• Meet customer expectations by delivering world-class service and effective communication.
• Assist in balancing freight capacity and grow customer relationships.
• Accurately enter detailed load information by phone, fax, or electronic tendering.
• Input all load information into the system and maintain current customer data.
• Monitor and trace loads and provide follow-up on delays or issues.

Skills

Customer service

Telephone skills

Time management

Teamwork

Education

Associates degree or equivalent

Job description

Swift Transportation is seeking a customer service-oriented professional to support load coordination and communication with internal and external customers. The role emphasizes accuracy in data entry, timely responses, and proactive issue resolution.

Responsibilities include cultivating customer relationships, maintaining load details in the system, and collaborating with teams to balance capacity. This position offers growth opportunities within a large logistics network and requires a