Remote Account Solutions Specialist

Credit Acceptance Corporation; Miami (FL); Remote; USD 37,000 - 43,000; Full time

Benefits offered by this job

Work from home

Medical, Dental, Vision insurance

Paid training

Paid time off and holidays

Computer equipment provided

Paid parental time

401k with employer match

Tuition reimbursement

Growth opportunities

Ongoing training and development

Fitness reimbursement

Adoption assistance

Job summary

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will spend most of your time on the phone, handling inbound and outbound calls to resolve delinquencies and prevent repossessions.

The role offers an above-market pay structure starting at $17.75–$20.85 per hour with uncapped monthly bonuses, with benefits starting from day one and a flexible schedule.

Qualifications

• High School Diploma.
• High speed internet connection with minimum 15 Mbps download speed.
• Nice to have: prior customer service or call center experience.
• Nice to have: experience in finance or automotive industry.

Responsibilities

• Keep customers current on auto loan payments by phone.
• Create solutions to prevent further delinquencies and repossession.
• Handle inbound and outbound calls with professionalism and empathy.
• Assist customers with promises and settlements to bring accounts current.

Skills

Customer service

Communication skills

Phone etiquette

Persuasive skills

Education

High School Diploma

High speed internet 15 Mbps

Job description

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will spend most of your time on the phone, handling inbound and outbound calls to resolve delinquencies and prevent repossessions.

The role offers an above-market pay structure starting at $17.75–$20.85 per hour with uncapped monthly bonuses, with benefits starting from day one and a flexible schedule.