Remote Account Solutions Specialist - Auto Finance

Credit Acceptance; Nevada (IA); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work from home/remote

Medical, Dental, Vision

Paid training

Paid time off and paid holidays

Computer equipment provided

Paid parental time

401k with employer match

Tuition reimbursement

Growth opportunities to advance your事业

Job summary

Credit Acceptance in the United States is seeking an Account Solutions Representative to help customers stay current on their auto loans, handling inbound and outbound calls, and crafting payment solutions that fit each situation.

You will create arrangements to prevent repossession, communicate clearly with customers, and maintain accurate contact information while supporting flexible scheduling and growth within a stable, nationwide company.

Qualifications

• Must have: High School Diploma
• High speed internet connection with a minimum of 15mbps download speed
• Nice to have: Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Skills

Customer service

Call center experience

Persuasive skills

Education

High School Diploma

Job description

Credit Acceptance in the United States is seeking an Account Solutions Representative to help customers stay current on their auto loans, handling inbound and outbound calls, and crafting payment solutions that fit each situation.

You will create arrangements to prevent repossession, communicate clearly with customers, and maintain accurate contact information while supporting flexible scheduling and growth within a stable, nationwide company.