Remote Account Solutions Specialist | Growth & Bonuses

Credit Acceptance Corporation; McKinney (TX); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Work from home/remote

401K match

Tuition reimbursement

Paid training

Paid time off and holidays

Growth opportunities

Quarterly profit sharing and annual/at

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to join our collections team, helping customers stay on the road to a better financial future. You will handle inbound and outbound calls, create payment solutions, and support customers in staying current on their auto loans.

The role includes flexible scheduling, remote work options, and comprehensive benefits that begin on day one, with ongoing training and development opportunities throughout your career at Credit

Qualifications

• Must have: High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to join our collections team, helping customers stay on the road to a better financial future. You will handle inbound and outbound calls, create payment solutions, and support customers in staying current on their auto loans.

The role includes flexible scheduling, remote work options, and comprehensive benefits that begin on day one, with ongoing training and development opportunities throughout your career at Credit