Advanced Collections & Account Servicing Specialist

Foundation Finance Company, LLC; New York (NY); Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with company match enrollment

Paid Sick and Volunteer Time Off

Paid Parental Leave

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible work environment

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II in a remote-capable role based in the United States. The candidate will manage past due accounts, assess delinquency, and perform advanced collections tasks including outbound calls and debt relief discussions.

The position requires strong computer skills, excellent communication, and the ability to work under deadlines. Eligible benefits and a flexible work environment are provided.

Qualifications

• High school diploma and at least 2 years of relevant experience in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Excellent typing skills and strong attention to detail.
• Professional phone presence and excellent verbal and written communication.

Responsibilities

• Research delinquent accounts to determine best resolution and make outbound calls to resolve delinquency.
• Process over-the-phone credit card payments using company resources.
• Provide relief options to customers facing hardships per policy.
• Mentor and train less senior team members.
• Support management with escalated calls and workload assignments.
• Perform in-office and administrative tasks as needed.

Skills

Phone presence

Verbal communication

Written communication

MS Office

Typing

Attention to detail

Outreach calls

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II in a remote-capable role based in the United States. The candidate will manage past due accounts, assess delinquency, and perform advanced collections tasks including outbound calls and debt relief discussions.

The position requires strong computer skills, excellent communication, and the ability to work under deadlines. Eligible benefits and a flexible work environment are provided.