Remote Account Manager — Renewals & Growth

Transfr; Yuma (AZ); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Professional development budget

401(k) plan

Life, AD&D, and disability insurance

Company equipment

Paid time off

Parental leave

Remote-first environment

Job summary

Transfr is seeking an Account Manager to own renewals for a portfolio of ~250 partners, focusing on data-driven outreach, churn reduction, and growth through upsells and multi-year deals. This remote role welcomes candidates in the US, with a base salary of $90,000–$110,000 and eligibility for variable compensation and equity.

You will manage timelines, forecasts, and renewal activity in Salesforce, collaborate with Customer Success, and drive renewals across education, workforce development,

Qualifications

• 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
• Proven track record of meeting or exceeding renewal targets.
• Strong organizational, prioritization, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Salesforce or a similar CRM platform.
• Strong attention to detail and ability to manage multiple accounts and deadlines.

Responsibilities

• Drive renewals and retention: Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
• Prioritize account outreach: Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
• Manage scaled engagement: Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
• Identify growth opportunities: Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
• Collaborate cross-functionally: Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
• Maintain accurate reporting: Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
• Improve renewal processes: Refine workflows and outreach strategies to increase efficiency and consistency.

Skills

Account management

Renewals

Customer success

Communication

Data-driven

Tools

Salesforce

Job description

Transfr is seeking an Account Manager to own renewals for a portfolio of ~250 partners, focusing on data-driven outreach, churn reduction, and growth through upsells and multi-year deals. This remote role welcomes candidates in the US, with a base salary of $90,000–$110,000 and eligibility for variable compensation and equity.

You will manage timelines, forecasts, and renewal activity in Salesforce, collaborate with Customer Success, and drive renewals across education, workforce development,