Remote Account Manager, HR & Payroll Solutions

AptaChem Consulting LLC; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development opportunities

Job summary

Paylocity is seeking an Account Manager in operations to build strong client relationships and ensure successful deployment and ongoing success with clients. You will collaborate with internal teams to fulfill client needs, analyze data, and resolve escalations to improve the overall experience.

The role is fully remote across the U.S., requires availability five days a week, and offers comprehensive benefits including medical, dental, vision, life, disability, and a 401(k) match plus career

Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Accurate product knowledge preferred.

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about client behavior.
• Keeping accurate records pertaining to client account notes.
• Maintaining updated knowledge of company products and services.
• Resolving escalations and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the overall experience.
• Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
• Setting up user accounts and beginner level training on company software.
• Setting up and training on special features or introduce new features as they are released.
• Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
• Setting up and managing conference calls with client and vendor to clarify questions or concerns.
• Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
• Providing service quotes and follow process for invoicing.
• Answering routine invoicing questions.

Skills

Verbal communication

Written communication

Data analysis

Adaptability

Problem-solving

Active listening

Relationship building

Consumer insights

Product knowledge

Education

Bachelor’s degree

Job description

Paylocity is seeking an Account Manager in operations to build strong client relationships and ensure successful deployment and ongoing success with clients. You will collaborate with internal teams to fulfill client needs, analyze data, and resolve escalations to improve the overall experience.

The role is fully remote across the U.S., requires availability five days a week, and offers comprehensive benefits including medical, dental, vision, life, disability, and a 401(k) match plus career