Remote Account Manager — Growth & Retention (Mid‑Market)

Downstream; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a company match

Company equity — be an owner in what/‘

Paid time off, paid holidays, and浮動替代假

Job summary

Downstream is seeking an Account Manager to support and grow relationships with existing customers. You will focus on retention, identify growth opportunities, re-engage past customers, and support clients across site services, waste, and equipment solutions.

You will join a collaborative team, build strong client relationships, and learn a consultative sales process while advancing your career in account management.

Qualifications

• 3–5 years of sales experience.
• Experience with complex, multi‑location accounts.
• Strong in consultative selling.
• Organized, accountable, and comfortable owning a revenue number.

Responsibilities

• Manage and grow a portfolio of 25–50 existing customer accounts
• Build relationships and act as a trusted point of contact
• Support retention by helping customers find the right solutions for ongoing needs
• Identify opportunities to expand accounts across services, locations, or markets
• Re‑engage former customers and bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and in‑person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream’s full catalog and match solutions to customer needs

Skills

Sales experience

Multi-location accounts

Consultative selling

Organization

Job description

Downstream is seeking an Account Manager to support and grow relationships with existing customers. You will focus on retention, identify growth opportunities, re-engage past customers, and support clients across site services, waste, and equipment solutions.

You will join a collaborative team, build strong client relationships, and learn a consultative sales process while advancing your career in account management.