Strategic Account Manager (Hybrid) – Growth & Retention

Downstream System Inc.; Richardson (TX); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company equity — be an owner

Job summary

Downstream System Inc. is seeking an Account Manager to support and grow relationships with existing customers in a hybrid role based in Richardson, TX.

You will focus on retention, growth opportunities, and re-engagement of past customers across our site services, waste, and equipment offerings. Ideal candidates have 3–5 years of sales experience, strong consultative selling skills, and experience managing multi-location accounts.

Qualifications

• 3–5 years of sales experience.
• Experience with complex, multi-location accounts.
• Strong in consultative selling.
• Organized, accountable, and comfortable owning a revenue number.

Responsibilities

• Manage and grow a portfolio of 25–50 existing customer accounts
• Build relationships and act as a trusted point of contact
• Support retention by helping customers find the right solutions for ongoing needs
• Identify opportunities to expand accounts across services, locations, or markets
• Re-engage former customers and bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and in-person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream's full catalog and match solutions to customer needs

Skills

Sales experience

Multi-location accounts

Consultative selling

Account management

Job description

Downstream System Inc. is seeking an Account Manager to support and grow relationships with existing customers in a hybrid role based in Richardson, TX.

You will focus on retention, growth opportunities, and re-engagement of past customers across our site services, waste, and equipment offerings. Ideal candidates have 3–5 years of sales experience, strong consultative selling skills, and experience managing multi-location accounts.