Remote Account Manager: Strategic Client Growth & Success

Poseidon Management of Florida LLC; United States; Remote; USD 10,000 - 13,000; Full time

Job summary

Job Duck seeks an Account Manager to serve as a trusted advisor to clients, driving retention, growth, and satisfaction. You will coordinate with internal teams to align solutions with client goals and maximize partnership value.

The role emphasizes proactive onboarding, ongoing client check-ins, and cross-functional collaboration in a fast-paced, remote environment serving US-based employers.

Qualifications

• At least 1 year of experience in customer service, client relations, or a related role.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and customer-centric mindset.
• High level of professionalism and strong telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to adapt and thrive in a fast-paced environment.
• Familiarity with CRM tools; sales experience preferred.

Responsibilities

• Lead launch sessions with new clients to set expectations and align on goals.
• Manage onboarding follow-ups with clients and staff to ensure success.
• Conduct ongoing client check-ins to assess satisfaction and evolving needs.
• Provide proactive support during onboarding and trial phases for engagement.
• Lead and participate in client meetings to ensure alignment and progress.
• Collaborate with internal teams to deliver a seamless client experience.
• Maintain documentation including notes, updates, risks, and opportunities.
• Drive client retention and account health by addressing concerns proactively.
• Identify and drive account growth opportunities aligned with goals.
• Build and maintain strong client relationships through trust and communication.
• Coordinate between clients and internal teams to diagnose challenges and guide solutions.
• Monitor account performance and identify improvement opportunities.

Skills

Relationship building

Consultative thinking

Strong communication

Stakeholder management

Strategic account development

Problem framing

Cross-functional collaboration

Ownership mindset

Business acumen

Empathy

Tools

Microsoft Office 365

Zoom

Zendesk

ActiveCampaign

Salesforce

Workday

GoTo

DocuSign

Job description

Job Duck seeks an Account Manager to serve as a trusted advisor to clients, driving retention, growth, and satisfaction. You will coordinate with internal teams to align solutions with client goals and maximize partnership value.

The role emphasizes proactive onboarding, ongoing client check-ins, and cross-functional collaboration in a fast-paced, remote environment serving US-based employers.