Remote Account Manager: Growth & Renewal

Napster Corp.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Equity opportunities

Comprehensive benefits

Job summary

Napster Corp is seeking an experienced Account Manager for remote work across Europe and the USA. You will own client relationships post-go-live, drive early adoption, and partner with Solutions Engineering, Professional Services, and Support to ensure healthy accounts and multi-year growth.

You’ll monitor usage, manage renewal timelines, and surface expansion opportunities while maintaining strong stakeholder relationships and achieving NRR targets.

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of renewal and expansion across a portfolio of accounts.
• Strong understanding of adoption, usage, and account-health metrics.
• Experience working cross-functionally with technical delivery teams.

Responsibilities

• Own the primary relationship with each client's key stakeholders following handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Multi-thread across the client organization to protect against churn risk.
• Own the renewal timeline for every account, building the renewal case well ahead of contract end.
• Monitor account health and performance against metrics; surface wins and early warning signs.
• Identify expansion opportunities within the account and hand qualified opportunities to Sales.
• Partner with Solutions Engineering, Professional Services, Customer Support, and Sales to keep each account healthy end to end.
• Triage support questions and route technical issues with full context.
• Run quarterly business reviews covering value delivered, usage trends, and changes in the client's business.

Skills

Account management

Customer success

Relationship building

Cross-functional collaboration

Stakeholder management

Job description

Napster Corp is seeking an experienced Account Manager for remote work across Europe and the USA. You will own client relationships post-go-live, drive early adoption, and partner with Solutions Engineering, Professional Services, and Support to ensure healthy accounts and multi-year growth.

You’ll monitor usage, manage renewal timelines, and surface expansion opportunities while maintaining strong stakeholder relationships and achieving NRR targets.