Strategic Account Growth Manager - Remote

Launch Tennessee; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Napster Corp. is seeking an Account Manager, Direct Sales to own post-go-live client relationships for direct clients across Europe and the USA.

You will drive adoption, retention and expansion, partnering with Solutions Engineering, Professional Services and Customer Support to ensure healthy, multi-year relationships. This remote, individual-contributor role reports to the Head of Account Management and requires a strong track record of renewals, expansion, and cross-functional collaboration

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of driving renewal and expansion across a portfolio of accounts.
• Strong understanding of adoption, usage, and account-health metrics, and how to act on them before they become churn risk.
• Experience working cross-functionally with technical delivery teams (implementation, engineering, or professional services).
• Exceptional relationship-building, communication, and stakeholder management skills.
• Comfortable owning a commercial number (renewal/NRR) without directly running the sales cycle.

Responsibilities

• Own the primary relationship with each client's key stakeholders following handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Multi-thread across the client organization — build relationships beyond the original champion to protect against churn risk.
• Own the renewal timeline for every account, building the renewal case well ahead of contract end using real usage and value data.
• Monitor account health and performance against agreed metrics; surface both wins and early warning signs proactively.
• Identify expansion opportunities within the account and hand qualified opportunities to Sales with full context.

Skills

Account Management

Customer Success

Client Partnerships

Job description

Napster Corp. is seeking an Account Manager, Direct Sales to own post-go-live client relationships for direct clients across Europe and the USA.

You will drive adoption, retention and expansion, partnering with Solutions Engineering, Professional Services and Customer Support to ensure healthy, multi-year relationships. This remote, individual-contributor role reports to the Head of Account Management and requires a strong track record of renewals, expansion, and cross-functional collaboration