Remote Account Growth Manager

Socket.dev; United States; Remote; USD 65,000 - 78,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, and Vision Coverage

FSA/HSA

Fertility benefits

Parental leave

PTO

Volunteer leave

Charitable donation matching

Tuition reimbursement

Gym membership reimbursement

Internet stipend

Pet insurance

Job summary

Patch My PC is seeking an experienced Account Manager to lead global customer and partner engagements in a fully remote role. You will oversee a portfolio of 600+ existing customers and drive revenue growth and retention across SMB segments.

You’ll work with a Europe-based leader, manage renewals, and uncover upsell opportunities while coordinating with Customer Engineers. Occasional travel may be required for events and conferences.

Qualifications

• 5+ years of experience in customer-facing B2B software sales ideally spanning SMB market
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset; open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention
• Act as a trusted advisor, understanding client needs and aligning them with our solutions
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
• Manage renewals and contract negotiations, ensuring a seamless client experience
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
• Ability to prioritize tasks and manage multiple accounts effectively

Skills

Account management

B2B software sales

Revenue growth

Negotiation

CRM (Salesforce)

Stakeholder management

Tools

Salesforce

Job description

Patch My PC is seeking an experienced Account Manager to lead global customer and partner engagements in a fully remote role. You will oversee a portfolio of 600+ existing customers and drive revenue growth and retention across SMB segments.

You’ll work with a Europe-based leader, manage renewals, and uncover upsell opportunities while coordinating with Customer Engineers. Occasional travel may be required for events and conferences.