Remote Account Manager: Growth & Retention

Incognito Software Systems Inc; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Commission structure

Comprehensive benefits package

Remote work option

Job summary

TOPAZ Technologies is seeking a relationship-driven Account Manager to own and grow a diverse US/Canada client portfolio in the biomedical software space. You will nurture renewals, expand services, and act as a trusted advisor to research institutions, universities, and government clients.

Collaborate with Client Support, Professional Services, and Sales to deliver value, monitor account health, and inform product feedback. This remote, full-time role requires travel up to 15%.

Qualifications

• 5+ years of experience in account management, customer success, or software sales within research or academic software.
• Proven track record of driving renewals and account growth.
• Strong relationship-building abilities with key clients.

Responsibilities

• Manage renewals end-to-end and secure on-time renewals.
• Monitor account health and develop growth plans within existing accounts.
• Collaborate with Client Support and Professional Services to resolve issues.
• Capture client feedback and contribute to product roadmap discussions.
• Maintain CRM records and provide regular renewal forecasts and pipeline updates.

Skills

Account management

Relationship building

Renewals

CRM proficiency

Sales / upsell

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

TOPAZ Technologies is seeking a relationship-driven Account Manager to own and grow a diverse US/Canada client portfolio in the biomedical software space. You will nurture renewals, expand services, and act as a trusted advisor to research institutions, universities, and government clients.

Collaborate with Client Support, Professional Services, and Sales to deliver value, monitor account health, and inform product feedback. This remote, full-time role requires travel up to 15%.