Remote Strategic Account Manager - Renewals & Growth

Socket.dev; Hoboken (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid life insurance and long/短

401(k) with match and paid time off

Job summary

Akkadian Labs is hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This quota-carrying role requires staying connected to customers, driving value, and expanding adoption through proactive outreach.

The Account Manager serves as the primary relationship owner, working with systems integrators, channel partners, and resellers to deliver a cohesive customer experience and growth opportunities.

Qualifications

• 4–6 years of software sales experience in account management.
• Experience managing a book of business with quota and revenue responsibility.
• Hands-on experience with HubSpot or similar CRM.
• Experience in unified communications or collaboration platforms preferred.

Responsibilities

• Serve as primary relationship owner for a portfolio of accounts, managing day-to-day relationships and escalations with support as needed.
• Maintain a consistent cadence of outreach to strengthen relationships and renewals.
• Own subscription renewals and drive retention and revenue growth.
• Identify expansion opportunities including upsell, cross-sell, and pricing motions.
• Educate customers on platform value and new features to maximize adoption and impact.
• Lead Quarterly Business Reviews with selected customers to demonstrate value and growth opportunities.
• Forecast weekly in HubSpot for renewal and expansion opportunities.

Skills

Account management

Sales

CRM (HubSpot)

Communication

Travel readiness

Tools

HubSpot

Job description

Akkadian Labs is hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This quota-carrying role requires staying connected to customers, driving value, and expanding adoption through proactive outreach.

The Account Manager serves as the primary relationship owner, working with systems integrators, channel partners, and resellers to deliver a cohesive customer experience and growth opportunities.