Remote Account Manager: Growth & Retention

Amplix; Connecticut; Remote; USD 70,000 - 110,000; Full time

Job summary

Amplix is a national technology advisory firm seeking an Account Manager to support existing customers remotely. You will nurture relationships and drive renewals to deliver lasting value. This role requires strong sales, relationship management, and communication skills.

You will collaborate with Amplix departments to advance the customer experience and growth. The position emphasizes customer satisfaction and profitability while expanding knowledge of Amplix solutions.

Qualifications

• Bachelor's degree or equivalent with at least 3 years of relevant experience.
• Proven experience in sales, account management, or customer success.

Responsibilities

• Meet all Customer KPIs as defined in the Commission and Goal Plan.
• Strengthen and expand relationships within each account.
• Identify, address, and resolve customer satisfaction or expectation concerns.
• Track, manage, and renew client contracts.
• Align with customer initiatives and long‑term objectives.
• Educate clients on relevant industry trends and Amplix products and services.
• Conduct daily customer interactions through personalized emails, calls, video meetings, in‑person visits, 90‑day reviews, training sessions, CCSM reviews, and QBR/EBRs with all activity accurately logged in the CRM.
• Build and maintain relationships with vendors and suppliers supporting products and services sold to existing customers.

Skills

Sales experience

Account management

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

CRM systems

Email tools

Job description

Amplix is a national technology advisory firm seeking an Account Manager to support existing customers remotely. You will nurture relationships and drive renewals to deliver lasting value. This role requires strong sales, relationship management, and communication skills.

You will collaborate with Amplix departments to advance the customer experience and growth. The position emphasizes customer satisfaction and profitability while expanding knowledge of Amplix solutions.