Remote Account Manager: Client Growth & Success

flywheel; United States; Remote; USD 9.800 - 13.000; Vollzeit

Zusammenfassung

Job Duck is seeking an Account Manager to serve as a trusted advisor and strategic partner to clients, driving retention and growth. You will lead onboarding, manage ongoing check-ins, and coordinate with internal teams to deliver a seamless client experience.

You will build long-term relationships by understanding client goals, simplifying complex topics, and guiding clients toward value realization while working in a fast-paced, remote-friendly environment.

Qualifikationen

• Minimum 1 year of experience in customer service, client relations, or a related role.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• High level of professionalism and strong telephone communication etiquette.
• Strong organizational skills and attention to detail.

Aufgaben

• Lead launch sessions with new clients to set expectations and align on goals.
• Manage first-week follow-up processes with clients and staffers to ensure successful onboarding.
• Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs.
• Provide proactive support during onboarding and trial phases to ensure successful engagement.
• Lead and participate in client meetings to ensure alignment and progress.
• Collaborate with internal teams to deliver a seamless client experience.
• Maintain accurate documentation, including notes, updates, risks, and opportunities.
• Drive client retention and account health by identifying risks and addressing concerns proactively.
• Identify and drive account growth opportunities aligned with client goals.
• Build and maintain strong client relationships by establishing trust, credibility, and consistent communication.

Kenntnisse

Relationship building

Account management

Communication

CRM tools

Cross-functional collaboration

Tools

Microsoft Office 365

Zoom

Zendesk

ActiveCampaign

Salesforce

Workday

GoTo

DocuSign

Work Shift

Jobbeschreibung

Job Duck is seeking an Account Manager to serve as a trusted advisor and strategic partner to clients, driving retention and growth. You will lead onboarding, manage ongoing check-ins, and coordinate with internal teams to deliver a seamless client experience.

You will build long-term relationships by understanding client goals, simplifying complex topics, and guiding clients toward value realization while working in a fast-paced, remote-friendly environment.