Remote Account Manager — Growth & Client Success

VSP; United States; Remote; USD 59,000 - 92,000; Full time

Job summary

VSP Vision is seeking an Account Manager to manage a book of client business remotely in the United States. You will advise on service and operations issues, collaborate with partners, and develop account plans to drive growth and retention while ensuring compliance and effective reporting.

The role requires 2+ years in account management or client service, strong communication, and knowledge of insurance platform technologies. Remote US work with opportunities for bonuses and commissions.

Qualifications

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management experience and/or client service experience.
• Effective interpersonal and communication skills with ability to influence internal and external business partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs.
• Proven ability to adapt to change quickly and work effectively within an agile environment.
• Knowledge of insurance platform technologies.

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues.
• Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings.
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention.
• Market the value of programs, products, and services to gain adoption within each account.
• Develop and manage account plans with strategic objectives, growth and retention strategies.
• Develop and maintain understanding of compliance-related items applicable to client base.
• Participate in key client meetings and events as required by client.
• Develop and manage implementation process to ensure accounts are implemented to requirements and standards.
• Work with partners to address custom client requirements and manage contract, compliance, and related activities.
• Collaboration on client and member communication strategies and collateral deployment.
• Responsible for report compilation and distribution; interpret reporting requirements for clients.

Skills

Account management

Client service

Interpersonal skills

Influence stakeholders

Project teams

Agile environment

Insurance platforms

Education

College degree in Business Administration or related field

Job description

VSP Vision is seeking an Account Manager to manage a book of client business remotely in the United States. You will advise on service and operations issues, collaborate with partners, and develop account plans to drive growth and retention while ensuring compliance and effective reporting.

The role requires 2+ years in account management or client service, strong communication, and knowledge of insurance platform technologies. Remote US work with opportunities for bonuses and commissions.