Remote Account Manager: Growth & Retention

Envista; Quakertown (Bucks County); Remote; USD 60,000 - 90,000; Full time

Job summary

Envista is seeking an Account Manager to own and grow an established book of business in a remote, customer-facing role. You will nurture customer relationships, drive service contract enrollments and renewals, and identify upsell opportunities across products and services.

You will engage customers via phone, coordinate with field sales, CS, and technical teams, and leverage CRM/ERP systems to maintain accurate sales data. Strong communication and multi-tasking are essential.

Qualifications

• Experience in sales or account management with outbound communication.
• Experience building customer relationships by phone.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and independent research abilities.
• Ability to manage multiple priorities and collaborate across teams.
• Proficiency with CRM/ERP and Microsoft Office.

Responsibilities

• Own and grow an assigned book of business through customer engagement and service contract renewals.
• Build trusted relationships with customers via regular outbound communication.
• Follow up on marketing leads and sell products/services over the phone.
• Identify additional sales opportunities within existing accounts.
• Serve as primary contact and connect customers with product/service resources.
• Research account information to resolve issues and identify next steps.
• Respond to escalations and coordinate with internal teams for timely resolution.
• Partner with field sales, dealers, CS, and training to deliver a coordinated experience.
• Maintain accurate account and sales data in CRM/ERP systems.

Skills

Account management

Customer retention

Outbound calling

CRM knowledge

ERP/CRM systems

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

SAP

Job description

Envista is seeking an Account Manager to own and grow an established book of business in a remote, customer-facing role. You will nurture customer relationships, drive service contract enrollments and renewals, and identify upsell opportunities across products and services.

You will engage customers via phone, coordinate with field sales, CS, and technical teams, and leverage CRM/ERP systems to maintain accurate sales data. Strong communication and multi-tasking are essential.