Remote Account Manager - Growth & Retention

VSP Vision; United States; Remote; USD 59,000 - 92,000; Full time

Job summary

VSP Vision is seeking an Account Manager for remote US operations. You will manage client relationships, advise on service and operations, and collaborate on strategies to drive growth and retention.

responsiblities include implementing client plans, managing contracts and compliance, and coordinating communications and reports. Requires a business degree and 2+ years of experience; remote work is supported with strong virtual engagement.

Qualifications

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management or client service experience.
• Strong interpersonal and communication skills with internal and external partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations and requests.
• Understanding of business objectives, products, and competitive landscape.
• Adaptability to change and working in an agile environment.

Responsibilities

• Manage assigned book of client business and advise on client service and operations issues.
• Develop and maintain relationships with clients, partners, brokers, and consultants.
• Function as primary service contact to achieve high satisfaction and retention.
• Market programs, products, and services to gain adoption within accounts.
• Facilitate client-related marketing initiatives and develop account plans with Market Directors.
• Understand compliance items and regulations affecting the client base.
• Participate in client meetings, in-person or virtual.
• Oversee implementation processes to meet requirements and performance standards.
• Collaborate with internal/external partners on custom client requirements.
• Manage contracts, compliance, and related activities.
• Coordinate client/member communications and distribute reports.
• Interpret reporting requirements and present to clients.
• Monitor clients to identify issues and drive solutions.

Skills

Relationship management

Communication

Agile environment

Problem solving

Education

Bachelor's in Business Administration

Equivalent experience

Tools

Insurance platforms

Job description

VSP Vision is seeking an Account Manager for remote US operations. You will manage client relationships, advise on service and operations, and collaborate on strategies to drive growth and retention.

responsiblities include implementing client plans, managing contracts and compliance, and coordinating communications and reports. Requires a business degree and 2+ years of experience; remote work is supported with strong virtual engagement.