Account Manager (Remote)

VSP Vision; United States; Remote; USD 59.000 - 92.000; Vollzeit

Zusammenfassung

VSP Vision is seeking an Account Manager for remote US operations. You will manage client relationships, advise on service and operations, and collaborate on strategies to drive growth and retention.

responsiblities include implementing client plans, managing contracts and compliance, and coordinating communications and reports. Requires a business degree and 2+ years of experience; remote work is supported with strong virtual engagement.

Qualifikationen

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management or client service experience.
• Strong interpersonal and communication skills with internal and external partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations and requests.
• Understanding of business objectives, products, and competitive landscape.
• Adaptability to change and working in an agile environment.

Aufgaben

• Manage assigned book of client business and advise on client service and operations issues.
• Develop and maintain relationships with clients, partners, brokers, and consultants.
• Function as primary service contact to achieve high satisfaction and retention.
• Market programs, products, and services to gain adoption within accounts.
• Facilitate client-related marketing initiatives and develop account plans with Market Directors.
• Understand compliance items and regulations affecting the client base.
• Participate in client meetings, in-person or virtual.
• Oversee implementation processes to meet requirements and performance standards.
• Collaborate with internal/external partners on custom client requirements.
• Manage contracts, compliance, and related activities.
• Coordinate client/member communications and distribute reports.
• Interpret reporting requirements and present to clients.
• Monitor clients to identify issues and drive solutions.

Kenntnisse

Relationship management

Communication

Agile environment

Problem solving

Ausbildung

Bachelor's in Business Administration

Equivalent experience

Tools

Insurance platforms

Jobbeschreibung

Account Manager

Location: Remote US

Remote Type: Remote

Time Type: Full time

Job Description

• Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services to gain adoption within each account
• Facilitate client-related marketing initiatives
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues
• Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically has the following skills or abilities:

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Salary Ranges: $58,656.00 - $92,328.00

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.