Strategic Account Manager - Growth & Client Success Remote

VSP; California; Hybrid; USD 5,900 - 92,000; Full time

Job summary

VSP Vision seeks an Account Manager to manage an assigned book of client business, advising on service and operations while collaborating with partners to drive growth and retention. You will develop account plans, ensure program adoption, and address compliance requirements across client accounts.

The role involves leading client meetings, implementing accounts per performance standards, and communicating reporting insights to clients.

Qualifications

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues.
• Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives.
• Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings.
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention.
• Market the value of programs, products, and services to gain adoption within each account.
• Facilitate client-related marketing initiatives.
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base.
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards.
• Work with internal and external business partners to address custom client requirements.
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.).
• Collaboratively manage client and member communication strategies and collateral deployment.
• Responsible for report compilation and distribution.
• Interpret reporting requirements and successfully position those reports to clients.
• Proactively monitor clients to identify problematic issues.
• Escalate client issues to the appropriate business partners and drive solutions as needed.

Skills

Account management

Client service

Interpersonal skills

Communication

Project teams

Multi-project management

Business acumen

Agile

Problem solving

Insurance tech

Education

College degree in Business Administration or related field

Job description

VSP Vision seeks an Account Manager to manage an assigned book of client business, advising on service and operations while collaborating with partners to drive growth and retention. You will develop account plans, ensure program adoption, and address compliance requirements across client accounts.

The role involves leading client meetings, implementing accounts per performance standards, and communicating reporting insights to clients.