Remote Strategic Account Partner

VSP Vision Care; United States; On-site; USD 59,000 - 92,000; Full time

Job summary

VSP Vision is seeking an Account Manager to oversee a portfolio of client business, advising on service and operations, and collaborating with partners to drive growth and retention. You will foster strong client relationships and lead initiatives across programs and services.

You will develop relationships with clients, brokers, and consultants, serve as the primary service contact, and drive program adoption while ensuring compliance and timely reporting in a fast-paced environment.

Qualifications

• College degree or equivalent experience.
• 2+ years of account management or client service experience.
• Strong interpersonal and communication skills with ability to influence partners.
• Experience participating in client-related project teams.
• Ability to manage multiple concurrent account implementations and requests.

Responsibilities

• Advise on client service and operations issues and develop efficient processes.
• Build relationships with clients, partners, brokers, and consultants.
• Serve as primary service contact to maintain satisfaction and retention.
• Market the value of programs, products, and services to drive adoption.
• Collaborate with Market Directors to develop account plans.
• Understand compliance items applicable to the client base.
• Participate in key client meetings (in-person or virtual).
• Manage implementation processes to meet requirements and performance standards.
• Coordinate with internal and external partners on custom requirements.
• Oversee contracts, compliance, and related activities.
• Communicate strategies and distribute collateral to clients and members.
• Compile and distribute reports; interpret reporting requirements.
• Monitor clients to identify issues and drive solutions.

Skills

Account management

Client relationship

Communication skills

Project coordination

Strategic planning

Agile environment

Education

Bachelor's degree in Business Administration or related field

Job description

VSP Vision is seeking an Account Manager to oversee a portfolio of client business, advising on service and operations, and collaborating with partners to drive growth and retention. You will foster strong client relationships and lead initiatives across programs and services.

You will develop relationships with clients, brokers, and consultants, serve as the primary service contact, and drive program adoption while ensuring compliance and timely reporting in a fast-paced environment.