Remote Account Manager for Construction SaaS Growth

Dodge Construction Network; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Dodge Construction Network is seeking an Account Manager to support growth and retention for a portfolio of clients in the commercial construction industry. This remote role requires relocation within the Eastern or Central Time Zones and willingness to travel for face-to-face meetings.

You will develop strategic account plans, upsell and renew contracts, and act as the primary client contact, delivering ongoing value and successful outcomes.

Qualifications

• Bachelor's degree in a related field and/or equivalent education and work experience.
• 2+ years of professional experience in account management, customer-facing, or related roles.
• Ability to quickly learn and apply SaaS products.

Responsibilities

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction.
• Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities.
• Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns.
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery.
• Use data and insights to reinforce product value and effectively overcome objections.
• Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes.
• Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience.
• Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices.
• Achieve key performance metrics related to retention, renewals, upsell, and engagement.
• Maintain accurate and timely documentation of all client interactions within CRM systems.
• Continuously build knowledge of products, industry trends, and best practices.

Skills

Relationship-building

Customer needs analysis

Communication skills

Organization & time management

SaaS product knowledge

MS Office

Travel flexibility

Education

Bachelor's degree in related field

Tools

CRM systems

Order management systems

Microsoft Office

Job description

Dodge Construction Network is seeking an Account Manager to support growth and retention for a portfolio of clients in the commercial construction industry. This remote role requires relocation within the Eastern or Central Time Zones and willingness to travel for face-to-face meetings.

You will develop strategic account plans, upsell and renew contracts, and act as the primary client contact, delivering ongoing value and successful outcomes.