Account Manager (Eastern or Central Time)

Dodge Construction Network; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Dodge Construction Network is seeking an Account Manager to support growth and retention for a portfolio of clients in the commercial construction industry. This remote role requires relocation within the Eastern or Central Time Zones and willingness to travel for face-to-face meetings.

You will develop strategic account plans, upsell and renew contracts, and act as the primary client contact, delivering ongoing value and successful outcomes.

Qualifications

• Bachelor's degree in a related field and/or equivalent education and work experience.
• 2+ years of professional experience in account management, customer-facing, or related roles.
• Ability to quickly learn and apply SaaS products.

Responsibilities

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction.
• Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities.
• Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns.
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery.
• Use data and insights to reinforce product value and effectively overcome objections.
• Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes.
• Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience.
• Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices.
• Achieve key performance metrics related to retention, renewals, upsell, and engagement.
• Maintain accurate and timely documentation of all client interactions within CRM systems.
• Continuously build knowledge of products, industry trends, and best practices.

Skills

Relationship-building

Customer needs analysis

Communication skills

Organization & time management

SaaS product knowledge

MS Office

Travel flexibility

Education

Bachelor's degree in related field

Tools

CRM systems

Order management systems

Microsoft Office

Job description

The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is ideal for a motivated, customer-focused professional who enjoys problem-solving, developing relationships, and helping clients succeed.

Working primarily with small to mid-sized businesses in the commercial construction industry—including General Contractors, Subcontractors, and related segments—the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle.

Thisis afull-timepositionandreports directly to theDirector, Regional Sales.

PreferredLocation

This is a remote, home-officebasedrole, and candidates must be located in the Eastern or Central Time Zones of the United States.

TravelRequirements

A willingness to travel as needed for face-to-face meetingswith accounts isrequiredfor this position.

EssentialFunctions

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
• Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
• Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
• Use data and insights to reinforce product value and effectively overcome objections
• Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
• Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
• Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
• Achieve key performance metrics related to retention, renewals, upsell, and engagement
• Maintain accurate and timely documentation of all client interactions within CRM systems
• Continuously build knowledge of products, industry trends, and best practices

EducationRequirement

Bachelor's degreein a related fieldand/or equivalent education and work experience.

RequiredExperience,Knowledgeand Skills

• 2+ years of professional experience in account management, customer-facing, or related roles
• Strong relationship-building skills with a client-focused mindset
• Ability to identify customer needs and provide thoughtful solutions
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time management abilities
• High level of integrity and ownership of outcomes
• Ability to quickly learn and apply SaaS products
• Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
• Basic understanding of the construction industry or the ability to learn quickly

PreferredExperience,Knowledgeand Skills

• Experience in a SaaS or customer-facing environment
• Familiarity with CRM or order management systems

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data withcutting-edgesoftware, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

SalaryDisclosure

$60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!

Thisrepresentsthe expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience andexpertise, and otherjob-relatedfactors.

Dodge Construction Network’scompensation and rewards package for full time roles includes a market competitive salary,comprehensive benefits, and, for applicable roles,uncappedcommissions plans or an annual discretionary performance bonus.

ReasonableAccommodation

Dodge Construction Networkis committed to recruiting, hiring, and promoting people with disabilities. If you needan accommodationorassistancecompleting the online application, please [e-mail].

EqualEmploymentOpportunityStatement

Dodge Construction Network is an Equal Opportunity Employer.We are committed toleveragingthe talent of a diverse workforce to create great opportunities for our business and our people.All employment decisions shall bebased on merit,qualifications,and business needswithout regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status,pregnancy,sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.