Remote Account Manager, Field Services & Machinery

TÜV SÜD; Boston (MA); Remote; USD 82,000 - 106,000; Full time

Benefits offered by this job

Flexible remote work environment

401(k) plan with employer match

Health plans (medical, dental, vision)

Paid parental leave

Generous paid time off

Job summary

TÜV SÜD America, Inc. is seeking an Account Manager, Field Services & Machinery, to lead customer-facing activities from a remote location in the United States. You will manage accounts, craft commercial solutions, and coordinate with engineering teams to align testing, inspection, and certification offerings with client needs.

The role emphasizes relationship-building, proposals, and CRM-driven forecasting. Domestic travel up to 10% may be required; international travel is occasional.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to understand technical concepts and translate customer requirements into business solutions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience working with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Responsibilities

• Manage assigned customer accounts and serve as the primary point of contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer requirements and TÜV SÜD service offerings.
• Respond to customer inquiries through phone, email, web channels, and virtual meetings while providing exceptional customer service.
• Identify customer needs and recommend testing, inspection, field evaluation, certification, and machinery compliance solutions.
• Build and maintain strong customer relationships through proactive account management and regular engagement activities.
• Conduct customer visits and collaborate with engineering teams to understand products, compliance requirements, and testing objectives.
• Manage sales opportunities and customer activities within CRM systems, maintaining accurate forecasts, pipelines, and records.
• Coordinate project handoff activities and ensure a seamless transition from sales through project execution.
• Collaborate with technical experts to develop customer-focused solutions and support business growth initiatives.

Skills

Customer relationship management

Communication skills

Presentation skills

Negotiation skills

Organizational skills

CRM experience

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

TÜV SÜD America, Inc. is seeking an Account Manager, Field Services & Machinery, to lead customer-facing activities from a remote location in the United States. You will manage accounts, craft commercial solutions, and coordinate with engineering teams to align testing, inspection, and certification offerings with client needs.

The role emphasizes relationship-building, proposals, and CRM-driven forecasting. Domestic travel up to 10% may be required; international travel is occasional.