Remote Account Manager, Field Services & Machinery

TUV SUD America; Boston (MA); Remote; USD 82,000 - 106,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation

Comprehensive benefits

Professional development

Job summary

TUV SUD America, Inc. is seeking an Account Manager for Field Services & Machinery to support the Sales department.

This remote role involves managing assigned customer accounts, developing proposals, and coordinating across engineering and project teams. Responsibilities include identifying client needs, delivering compliant solutions, and maintaining strong relationships with international and domestic customers.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to translate technical concepts into business solutions.
• Strong organizational skills with multiple priorities and deadlines.
• Experience with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Responsibilities

• Manage assigned customer accounts and act as the primary contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer needs.
• Respond to inquiries via phone, email, web channels, and virtual meetings with excellent service.
• Identify needs and recommend testing, inspection, field evaluation, certification, and machinery solutions.
• Build and maintain relationships through proactive account management and engagement.
• Conduct customer visits and collaborate with engineering to understand products and testing objectives.
• Manage sales opportunities and CRM records, maintaining forecasts and pipelines.
• Coordinate project handoffs and ensure smooth transition from sales to execution.
• Collaborate with technical experts to create customer-focused solutions and growth initiatives.

Skills

Bachelor's degree

Account management

CRM experience

Customer service

Communication skills

Organizational skills

Microsoft Office

Presentation skills

Negotiation

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

TUV SUD America, Inc. is seeking an Account Manager for Field Services & Machinery to support the Sales department.

This remote role involves managing assigned customer accounts, developing proposals, and coordinating across engineering and project teams. Responsibilities include identifying client needs, delivering compliant solutions, and maintaining strong relationships with international and domestic customers.