Account Manager - Field Services/Machinery

TÜV SÜD; Boston (MA); À distance; USD 82 000 - 106 000; Plein temps

Avantages offerts par ce poste

Flexible remote work environment

401(k) plan with employer match

Health plans (medical, dental, vision)

Paid parental leave

Generous paid time off

Résumé du poste

TÜV SÜD America, Inc. is seeking an Account Manager, Field Services & Machinery, to lead customer-facing activities from a remote location in the United States. You will manage accounts, craft commercial solutions, and coordinate with engineering teams to align testing, inspection, and certification offerings with client needs.

The role emphasizes relationship-building, proposals, and CRM-driven forecasting. Domestic travel up to 10% may be required; international travel is occasional.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to understand technical concepts and translate customer requirements into business solutions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience working with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Responsabilités

• Manage assigned customer accounts and serve as the primary point of contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer requirements and TÜV SÜD service offerings.
• Respond to customer inquiries through phone, email, web channels, and virtual meetings while providing exceptional customer service.
• Identify customer needs and recommend testing, inspection, field evaluation, certification, and machinery compliance solutions.
• Build and maintain strong customer relationships through proactive account management and regular engagement activities.
• Conduct customer visits and collaborate with engineering teams to understand products, compliance requirements, and testing objectives.
• Manage sales opportunities and customer activities within CRM systems, maintaining accurate forecasts, pipelines, and records.
• Coordinate project handoff activities and ensure a seamless transition from sales through project execution.
• Collaborate with technical experts to develop customer-focused solutions and support business growth initiatives.

Connaissances

Customer relationship management

Communication skills

Presentation skills

Negotiation skills

Organizational skills

CRM experience

Microsoft Office

Formation

Bachelor's degree or equivalent

Outils

CRM systems

Microsoft Office

Description du poste

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Account Manager, Field Services & Machinery

Location:

United States

Business Unit:

Product Services

Department:

Sales

Work Model:

Remote

Employment Type:

Full-Time

Travel:

Up to 10% domestic travel; occasional international travel may be required

Your Tasks

As an Account Manager, Field Services & Machinery, you will partner with customers and technical experts to deliver testing, inspection, field evaluation, certification, and compliance solutions. This customer-facing role combines account management, technical solution selling, and business development to support customer success and drive business growth.

• Manage assigned customer accounts and serve as the primary point of contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer requirements and TÜV SÜD service offerings.
• Respond to customer inquiries through phone, email, web channels, and virtual meetings while providing exceptional customer service.
• Identify customer needs and recommend testing, inspection, field evaluation, certification, and machinery compliance solutions.
• Build and maintain strong customer relationships through proactive account management and regular engagement activities.
• Conduct customer visits and collaborate with engineering teams to understand products, compliance requirements, and testing objectives.
• Manage sales opportunities and customer activities within CRM systems, maintaining accurate forecasts, pipelines, and records.
• Coordinate project handoff activities and ensure a seamless transition from sales through project execution.
• Collaborate with technical experts to develop customer-focused solutions and support business growth initiatives.

Your Qualifications

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to understand technical concepts and translate customer requirements into business solutions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience working with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Preferred Qualifications

• Experience within the Testing, Inspection, and Certification (TIC) industry.
• Experience supporting field services, machinery compliance, product safety, electrical safety, or industrial equipment certifications.
• Working knowledge of machinery regulations and standards, including NRTL, OSHA, CE Marking, NFPA 79, UL 508A, EN 60204-1, ISO 12100, UL 2011, and related requirements.
• Experience supporting laboratory-based testing, field evaluations, or product certification services.
• Experience working with international customers and global compliance requirements.
• Understanding of project management processes and technical product development lifecycles.

What We Offer

• Opportunity to work with a globally recognized leader in testing, inspection, and certification services.
• Exposure to a wide variety of industrial equipment, machinery, and compliance projects.
• Collaboration with highly skilled engineers, technical experts, and global teams.
• Professional development and career advancement opportunities.
• Flexible remote work environment.
• Competitive compensation and comprehensive benefits package.
• A culture focused on quality, innovation, customer success, and continuous improvement.

Additional Information

Work Model:

Remote

Location:

United States

Travel Requirements:

Up to 10% domestic travel is expected. Occasional international travel may be required with advance notice.

Compensation & Benefits

The anticipated annual base pay range for this full-time position is $82,000 - $106,000.

Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, geographic location, market conditions, and internal equity.

The compensation package may also include commission earnings and/or an annual incentive opportunity, subject to eligibility and applicable plan terms.

Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability coverage, employee assistance programs, and generous paid time off.

We welcome applications from individuals of all backgrounds, experiences, and perspectives and are committed to fostering an inclusive workplace where employees can thrive and grow professionally.

TÜV SÜD is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Equal Opportunity Employer - Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

Work Area: Sales, Customer Services & Training Management

Country/Region: United States

Job Location: Boston

Working Model : Remote

Employment Type: Full time / regular

Company: TÜV SÜD America Inc.