Account Manager - Field Services/Machinery

TUV SUD America; Boston (MA); Remote; USD 82,000 - 106,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation

Comprehensive benefits

Professional development

Job summary

TUV SUD America, Inc. is seeking an Account Manager for Field Services & Machinery to support the Sales department.

This remote role involves managing assigned customer accounts, developing proposals, and coordinating across engineering and project teams. Responsibilities include identifying client needs, delivering compliant solutions, and maintaining strong relationships with international and domestic customers.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to translate technical concepts into business solutions.
• Strong organizational skills with multiple priorities and deadlines.
• Experience with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Responsibilities

• Manage assigned customer accounts and act as the primary contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer needs.
• Respond to inquiries via phone, email, web channels, and virtual meetings with excellent service.
• Identify needs and recommend testing, inspection, field evaluation, certification, and machinery solutions.
• Build and maintain relationships through proactive account management and engagement.
• Conduct customer visits and collaborate with engineering to understand products and testing objectives.
• Manage sales opportunities and CRM records, maintaining forecasts and pipelines.
• Coordinate project handoffs and ensure smooth transition from sales to execution.
• Collaborate with technical experts to create customer-focused solutions and growth initiatives.

Skills

Bachelor's degree

Account management

CRM experience

Customer service

Communication skills

Organizational skills

Microsoft Office

Presentation skills

Negotiation

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

At TUV SUD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD Group.

Account Manager, Field Services & Machinery

Location: United States

Business Unit: Product Services

Department: Sales

Work Model: Remote

Employment Type: Full-Time

Travel: Up to 10% domestic travel; occasional international travel may be required

Your Tasks

• Manage assigned customer accounts and serve as the primary point of contact throughout the sales process.
• Develop and deliver quotations, proposals, and commercial solutions aligned with customer requirements and TUV SUD service offerings.
• Respond to customer inquiries through phone, email, web channels, and virtual meetings while providing exceptional customer service.
• Identify customer needs and recommend testing, inspection, field evaluation, certification, and machinery compliance solutions.
• Build and maintain strong customer relationships through proactive account management and regular engagement activities.
• Conduct customer visits and collaborate with engineering teams to understand products, compliance requirements, and testing objectives.
• Manage sales opportunities and customer activities within CRM systems, maintaining accurate forecasts, pipelines, and records.
• Coordinate project handoff activities and ensure a seamless transition from sales through project execution.
• Collaborate with technical experts to develop customer-focused solutions and support business growth initiatives.

Your Qualifications

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in account management, business development, technical sales, customer service, or a related commercial role.
• Strong customer relationship management and communication skills.
• Ability to understand technical concepts and translate customer requirements into business solutions.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience working with CRM systems and Microsoft Office applications.
• Strong presentation, negotiation, and interpersonal communication skills.
• Self-motivated with a customer-focused and results-oriented mindset.

Preferred Qualifications

• Experience within the Testing, Inspection, and Certification (TIC) industry.
• Experience supporting field services, machinery compliance, product safety, electrical safety, or industrial equipment certifications.
• Working knowledge of machinery regulations and standards, including NRTL, OSHA, CE Marking, NFPA 79, UL 508A, EN 60204-1, ISO 12100, UL 2011, and related requirements.
• Experience supporting laboratory-based testing, field evaluations, or product certification services.
• Experience working with international customers and global compliance requirements.
• Understanding of project management processes and technical product development lifecycles.

What We Offer

• Opportunity to work with a globally recognized leader in testing, inspection, and certification services.
• Exposure to a wide variety of industrial equipment, machinery, and compliance projects.
• Collaboration with highly skilled engineers, technical experts, and global teams.
• Professional development and career advancement opportunities.
• Flexible remote work environment.
• Competitive compensation and comprehensive benefits package.
• A culture focused on quality, innovation, customer success, and continuous improvement.

Additional Information

Work Model: Remote

Location: United States

Travel Requirements: Up to 10% domestic travel is expected. Occasional international travel may be required with advance notice.

Compensation & Benefits

The anticipated annual base pay range for this full-time position is $82,000 - $106,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, geographic location, market conditions, and internal equity.

The compensation package may also include commission earnings and/or an annual incentive opportunity, subject to eligibility and applicable plan terms.

Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability coverage, employee assistance programs, and generous paid time off.

We welcome applications from individuals of all backgrounds, experiences, and perspectives and are committed to fostering an inclusive workplace where employees can thrive and grow professionally.

TUV SUD is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.