Remote Account Manager - Commercial Lines, Lead & Renewals

Insurance Office of America; Paterson (NJ); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines in Paterson, NJ to manage an assigned book of business, ensuring client retention and supporting new business initiatives. You will coordinate day-to-day administrative tasks and provide exceptional service to policyholders.

The role requires 3+ years in account management (or 5+ years in insurance), active P&C licensing, and strong MS Office skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Negotiate coverages and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Licensing

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines in Paterson, NJ to manage an assigned book of business, ensuring client retention and supporting new business initiatives. You will coordinate day-to-day administrative tasks and provide exceptional service to policyholders.

The role requires 3+ years in account management (or 5+ years in insurance), active P&C licensing, and strong MS Office skills.