Remote Account Manager - Commercial Lines (P&C)

Insurance Office of America; Peoria (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation and sick time

401K with employer match

Career growth

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. The role involves coordinating daily admin tasks, resolving complex issues, and ensuring accurate policy administration and renewals.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, a current P&C license, and strong analytical and customer service skills.

Qualifications

• 3+ years of account management experience.
• Strong knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense for timely completion.
• Maintain frequent, transparent communication with the account team about workload status and issues.
• Deliver excellent service and proactively anticipate needs.

Skills

Account management

Insurance brokerage

Client needs analysis

MS Office

Communication

Education

High School Diploma

Professional designation CIC or equivalent preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. The role involves coordinating daily admin tasks, resolving complex issues, and ensuring accurate policy administration and renewals.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, a current P&C license, and strong analytical and customer service skills.