Remote Account Manager, Commercial Lines

Insurance Office of America; Euless (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation & sick time

Professional growth

Team-oriented culture

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business. You will coordinate day-to-day administrative tasks and provide exceptional client service.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and CIC or equivalent preferred. Strong MS Office and communication skills are essential for success.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Active P&C license required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.

Skills

Insurance brokerage knowledge

Analytical thinking

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

CIC or equivalent (preferred)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business. You will coordinate day-to-day administrative tasks and provide exceptional client service.

The role requires 3+ years in account management or 5+ years in insurance, active P&C license, and CIC or equivalent preferred. Strong MS Office and communication skills are essential for success.