Remote Account Manager: Client Retention & Leasing Growth

MoveSmart Rentals; Delhi (CA); Remote; USD 25,000 - 32,000; Full time

Job summary

MoveSmart Rentals is seeking an experienced Account Manager to oversee existing client relationships, retain dissatisfied clients, influence decisions, sell relevant services, and keep multiple active leasing files moving from intake to move-in. MoveSmart Rentals operates in residential leasing with a preference for direct real-estate experience.

You will coordinate listings with partner brokerages, present applications, and recommend changes to maximize leasing performance while managing

Qualifications

• Three or more years in account management, consultative sales, client success, client retention, leasing or property management.
• Experience managing ongoing client relationships, not just one-time sales.
• Ability to overcome objections and persuade clients to take action.
• Experience retaining dissatisfied clients or recovering relationships.
• Confidence recommending price changes or service improvements.
• Ability to use evidence and market information to influence decisions.

Responsibilities

• Manage multiple active client and leasing files.
• Keep property owners informed throughout the process.
• Confirm that each file is complete and ready to be listed.
• Coordinate listing requirements with the partner brokerage.
• Monitor inquiries, showings, applications, and offers.
• Identify why a property is not attracting interest or offers.
• Recommend pricing, marketing, or property-condition changes.
• Persuade owners to make reasonable price adjustments.
• Present qualified tenant offers and secure timely decisions.
• Retain dissatisfied owners who may cancel.
• Sell services that could improve leasing performance.
• Handle objections while maintaining owner trust.
• Coordinate documents, deposits, keys, and move-in requirements.
• Communicate with owners, tenants, realtors, vendors, and internal teams.
• Verify payment and payout information before updates.
• Maintain accurate CRM notes and tasks.

Skills

Account management

Consultative sales

Client success

Client retention

Property management

CRM usage

Job description

MoveSmart Rentals is seeking an experienced Account Manager to oversee existing client relationships, retain dissatisfied clients, influence decisions, sell relevant services, and keep multiple active leasing files moving from intake to move-in. MoveSmart Rentals operates in residential leasing with a preference for direct real-estate experience.

You will coordinate listings with partner brokerages, present applications, and recommend changes to maximize leasing performance while managing