Remote Account Manager - Retention & Renewal

LogicGate, Inc.; United States; Remote; USD 77,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k)

Paid time off

Job summary

LogicGate, Inc. is seeking an Account Manager responsible for maximizing retention, growth, and satisfaction across an assigned portfolio. You will drive renewals, expansions, and ongoing value realization from our SaaS solutions.

The role emphasizes collaboration with cross-functional teams, data-driven account planning, and proactive health monitoring to meet revenue targets and customer success metrics.

Qualifications

• 3–5 years in account management or customer success in SaaS or subscription settings.
• Proven track record of renewals, expansion, and retention.
• Strong communication and relationship management skills.
• Analytical mindset with data-driven decision making.
• Experience with CRM platforms and customer engagement tools.

Responsibilities

• Manage a portfolio of accounts and be the primary contact for renewals and expansions.
• Develop strategies to optimize churn reduction and drive upsell opportunities.
• Collaborate with Sales, Customer Success, Billing, and Product teams.
• Monitor adoption and health metrics to inform account strategies and forecasts.
• Provide leadership with forecasts and revenue insights.

Skills

Account mgmt

Renewals

Strategic partnerships

Data-driven decisions

CRM proficiency

Cross-functional collaboration

Forecasting

Tools

Salesforce

ChurnZero

Salesloft

Gong

Zendesk

Intercom

Job description

LogicGate, Inc. is seeking an Account Manager responsible for maximizing retention, growth, and satisfaction across an assigned portfolio. You will drive renewals, expansions, and ongoing value realization from our SaaS solutions.

The role emphasizes collaboration with cross-functional teams, data-driven account planning, and proactive health monitoring to meet revenue targets and customer success metrics.