Remote Health Claims Analytics Account Manager

Compliance Holdings; Elm (PA); Remote; USD 70,000 - 100,000; Full time

Job summary

Lumelight, LLC seeks an Account Manager-Claims Reporting to serve as the primary contact for clients on our health insurance analytics platform. You will ensure timely, accurate, and empathetic support for inquiries related to accounts, PHI handling, and HIPAA compliance.

You will coordinate with customers on stop loss tracking, plan financial tracking and projection, and claim reporting while leading testing and group onboarding projects.

Qualifications

• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution.
• 2+ years’ experience using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management.
• Communicate effectively and efficiently in a manner that builds rapport with both customers and associates.
• Advanced or greater level knowledge using Microsoft products including Excel with demonstrated ability to do data validation, pivot charts, and record macros for troubleshooting.
• Experience using Microsoft Outlook to manage incoming messages, schedule meetings, create and maintain rules.
• Ability to lead a meeting, demonstrating and inspiring confidence to customers.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight
• QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in one of the areas of analytics, or health insurance knowledge

Skills

CRM experience

Communication

Time management

Excel data validation

Outlook management

Meeting leadership

Education

3+ years administrative or client management experience

Tools

SFDC

HubSpot

Zoho

Job description

Lumelight, LLC seeks an Account Manager-Claims Reporting to serve as the primary contact for clients on our health insurance analytics platform. You will ensure timely, accurate, and empathetic support for inquiries related to accounts, PHI handling, and HIPAA compliance.

You will coordinate with customers on stop loss tracking, plan financial tracking and projection, and claim reporting while leading testing and group onboarding projects.