Remote Account Manager, Claims Analytics

Compliance Holdings; Georgia; Remote; USD 70,000 - 90,000; Full time

Job summary

Lumelight in the United States (remote) seeks an Account Manager-Claims Reporting to be the primary client contact for health insurance analytics. You will ensure timely, accurate, and empathetic support while navigating PHI and HIPAA requirements.

Strong communication and analytics knowledge are essential for success. In this role, you’ll manage inquiries, support stop loss tracking and projection reporting, and lead testing and projects for group additions while maintaining client trust with

Qualifications

• Time management to handle multiple inquiries with quick resolution.
• 3+ years using CRM systems (SFDC/HubSpot/Zoho) for ticket management.
• Clear, effective communication with customers and colleagues.
• Advanced Excel data validation, pivot charts and macros.
• Proficient in Outlook for email, scheduling and rules.
• Ability to lead meetings with confidence and clarity.

Responsibilities

• Work with customers to resolve inquiries about Lumelight analytics platform.
• Support questions related to stop loss tracking, plan financials, and projection.
• Assist customer workflows to pull and securely deliver Lumelight data.
• Lead software testing during scheduled and unscheduled releases.
• Lead projects, coordinating with customers adding groups to Lumelight.
• QA new groups by comparing client data to Lumelight data after setup.
• Provide SME knowledge in analytics or health insurance.

Skills

Time management

CRM systems

Communication

Excel proficiency

Outlook

Meeting leadership

Education

Admin / client management

Benefits/health plan

Claims auditing

Benefits analysis

Client support

Project management

Relationship building

Problem solving

Analytical thinking

Ethics

Microsoft Office

Job description

Lumelight in the United States (remote) seeks an Account Manager-Claims Reporting to be the primary client contact for health insurance analytics. You will ensure timely, accurate, and empathetic support while navigating PHI and HIPAA requirements.

Strong communication and analytics knowledge are essential for success. In this role, you’ll manage inquiries, support stop loss tracking and projection reporting, and lead testing and projects for group additions while maintaining client trust with