Remote Access Scheduler I – Scheduling & Registration

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); Remote; USD 29,000 - 36,000; Full time

Job summary

Children's Hospital of Philadelphia is seeking an Access Scheduler I to support scheduling for multiple services from a remote/home location. You will manage inbound and outbound calls, complete patient registration, verify demographics and insurance, and guide families through the scheduling process.

The role emphasizes accurate data entry, cross-functional communication, and adherence to HIPAA guidelines in a busy departmental environment.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Healthcare, registration or medical records experience preferred.

Responsibilities

• Phone triage: handle calls and direct them per scheduling guidelines.
• Answers general information about appointments and services.
• Pre-visit/Registration: verify demographics and insurance in the system.
• Complete registration fields accurately in the system.
• Provide scheduling coordination across multiple specialties and service areas.
• Educate families about the scheduling process.
• Collaborate with departments to resolve scheduling issues and trends.

Skills

Computer skills

Professional judgment

Education

High School Diploma/GED Required

Job description

Children's Hospital of Philadelphia is seeking an Access Scheduler I to support scheduling for multiple services from a remote/home location. You will manage inbound and outbound calls, complete patient registration, verify demographics and insurance, and guide families through the scheduling process.

The role emphasizes accurate data entry, cross-functional communication, and adherence to HIPAA guidelines in a busy departmental environment.