Patient Access & Scheduling Specialist

Children's National Hospital; Silver Spring (MD); On-site; USD 39,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Tuition assistance

Commuter benefits

Employee assistance

Job summary

Children's National Hospital is seeking an experienced Patient Access specialist to schedule and register patients for ancillary services and minor surgical procedures. You will verify insurance, collect demographics, and coordinate with clinics, call center, and external providers to ensure timely appointments.

The role emphasizes accuracy, customer service, and adherence to departmental protocols, with training in Patient Access and a focus on quality, efficiency, and collaboration across

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum 3 years of patient registration and scheduling experience.
• Excellent customer service and problem-solving abilities; strong communication skills.
• Type at least 30 words per minute and pass Patient Access training with competency tests.
• Knowledge of medical terminology and CPT-4/ICD-10 coding required.

Responsibilities

• Register and schedule patients for procedures using the department's scheduling system.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect accurate demographic and insurance information; update records in the system.
• Counsel families on payment options and direct to Financial Information Center as needed.
• Respond to inquiries promptly; monitor emails and queues daily.

Skills

Customer service

Problem solving

Critical thinking

Computer skills

Microsoft Office

Typing 30 wpm

Medical terminology

CPT-4/ICD-10 coding

Education

High School Diploma or GED

Associate's Degree (Preferred)

Tools

Scheduling system

Microsoft Office

Job description

Children's National Hospital is seeking an experienced Patient Access specialist to schedule and register patients for ancillary services and minor surgical procedures. You will verify insurance, collect demographics, and coordinate with clinics, call center, and external providers to ensure timely appointments.

The role emphasizes accuracy, customer service, and adherence to departmental protocols, with training in Patient Access and a focus on quality, efficiency, and collaboration across