Access & Surgery Scheduling Coordinator

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 39,000 - 48,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) seeks an Access Coordinator II to serve as the patient and referral contact from the initial call through the start of treatment. The role surrounds collecting demographic information, coordinating registrations, and working with schedulers to arrange appointments for patients before and after the first visit.

The position will be 100% on-site for the first year with potential remote work one day per week after year one, and involves surgical scheduling

Qualifications

• At least three (3) years Coordinator experience required.
• Previous experience in fast paced pediatric healthcare environment scheduling experience required.
• Advanced experience in complex scheduling preferred.

Responsibilities

• Educates referrer/family about next steps and what is required for initial visit to CHOP.
• Assists schedulers in coordinating complex appointments, procedures, and services.
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s).
• Obtains all clinical information required for initial visit.
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit.
• Assists in development of systems and processes which automate referrer communications.
• Works closely with clinical teams while physically located in clinic work space.

Skills

Organization

Dependable

Communication skills

Multitasking

Conflict resolution

Customer service

Relationship building

Verbal communication

Written communication

Job description

Children's Hospital of Philadelphia (CHOP) seeks an Access Coordinator II to serve as the patient and referral contact from the initial call through the start of treatment. The role surrounds collecting demographic information, coordinating registrations, and working with schedulers to arrange appointments for patients before and after the first visit.

The position will be 100% on-site for the first year with potential remote work one day per week after year one, and involves surgical scheduling