Remote 3rd-Party Collections Specialist-Performance Pay

LCS Financial Services Corporation; Alton (IL); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Performance-based pay

Weekdays 7:00 AM - 6:00 PM schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off program

Remote work in approved states

Job summary

LCS Financial Services Corporation is hiring Remote Collections Specialists to work from home in the United States. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with federal and state collection laws while maintaining professional customer interactions.

The role offers performance-based earnings, a weekday schedule, and benefits such as health, dental, vision, and 401k.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to negotiate settlements and payment arrangements.
• Excellent verbal communication, listening, and telephone etiquette.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Communication

Active listening

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is hiring Remote Collections Specialists to work from home in the United States. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with federal and state collection laws while maintaining professional customer interactions.

The role offers performance-based earnings, a weekday schedule, and benefits such as health, dental, vision, and 401k.