Remote 3rd-Party Collections Specialist | Performance Pay

LCS Financial Services Corporation; Maryland City (MD); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work (100% remote)

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide, work-from-home team. You will handle inbound and outbound calls, negotiate settlements, and maintain compliant account documentation from a home office.

The role emphasizes performance, reliability, and the ability to work independently within a remote setup. Eligible states are listed; strong negotiation and organizational skills are required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict Resolution

Verbal Communication

Active Listening

Telephone Etiquette

Organization

Independence

Regulatory Knowledge

Education

High School Diploma or Equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide, work-from-home team. You will handle inbound and outbound calls, negotiate settlements, and maintain compliant account documentation from a home office.

The role emphasizes performance, reliability, and the ability to work independently within a remote setup. Eligible states are listed; strong negotiation and organizational skills are required.