Remote 3rd-Party Collections Specialist – Negotiation Pro

LCS Financial Services Corporation; East Windsor Hill (CT); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Additional earning potential tied to性能

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound/outbound calls, negotiate payment arrangements, and utilize skip-tracing tools to locate debtors, all while maintaining regulatory compliance and high professional standards.

Ideal candidates have 2+ years in third-party debt collection, excellent communication, and experience working in high-volume environments.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections' environment.
• Familiarity with skip-tracing tools and collection management systems.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Debt collection laws

Skip-tracing

Bilingual English/Spanish

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound/outbound calls, negotiate payment arrangements, and utilize skip-tracing tools to locate debtors, all while maintaining regulatory compliance and high professional standards.

Ideal candidates have 2+ years in third-party debt collection, excellent communication, and experience working in high-volume environments.