Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; North Dakota; Remote; USD 40,000 - 65,000; Full time

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will handle inbound and outbound calls, negotiate payment plans, and support recovery goals in a compliant, professional manner.

This role offers a remote work setup with a schedule Monday–Friday, and requires at least 2 years in third-party debt collection, including experience with skip-tracing and state regulatory requirements.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Verbal communication

Remote work

Bilingual English/Spanish

High-volume experience

Regulatory awareness

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will handle inbound and outbound calls, negotiate payment plans, and support recovery goals in a compliant, professional manner.

This role offers a remote work setup with a schedule Monday–Friday, and requires at least 2 years in third-party debt collection, including experience with skip-tracing and state regulatory requirements.