Remote 3rd-Party Collections Specialist (Commission)

LCS Financial Services Corp.; Kansas; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Mon-Fri Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

DTO

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. Manage inbound and outbound calls, negotiate settlements, and leverage skip-tracing to locate borrowers, all while maintaining professional, compliant interactions from a home office.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation skills, and the ability to work independently in a performance-driven environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Active listening

Telephone etiquette

Organizational skills

Independent work

Regulatory knowledge

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team. Manage inbound and outbound calls, negotiate settlements, and leverage skip-tracing to locate borrowers, all while maintaining professional, compliant interactions from a home office.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation skills, and the ability to work independently in a performance-driven environment.