Remote 3rd-Party Collections Specialist — Negotiation Pro

LCS Financial Services Corporation; Hartford (CT); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote

Performance-based incentives

Flexible schedule

Job summary

LCS Financial Services Corporation is seeking a remote Collections Specialist to join a nationwide team. You will manage inbound and outbound calls, negotiate payment arrangements, and apply skip-tracing techniques to locate borrowers while ensuring compliance with laws and company policies.

We value experienced third-party collectors who communicate clearly, stay organized in a high-volume environment, and consistently meet goals.

Qualifications

• Minimum of 2 years of third‑party debt collection experience.
• Proven ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Familiarity with skip‑tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage account portfolios and prioritize activities to maximize recovery.
• Maintain detailed account documentation and meet performance goals.
• Deliver professional customer interactions while ensuring regulatory compliance.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Regulatory compliance tools

Job description

LCS Financial Services Corporation is seeking a remote Collections Specialist to join a nationwide team. You will manage inbound and outbound calls, negotiate payment arrangements, and apply skip-tracing techniques to locate borrowers while ensuring compliance with laws and company policies.

We value experienced third-party collectors who communicate clearly, stay organized in a high-volume environment, and consistently meet goals.