Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Juneau (AK); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Commission-based pay

Mon-Fri schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k retirement plan

Paid holidays

Discretionary time off

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a fully remote team, serving across the United States. The role emphasizes negotiation, compliance, and high productivity from a home office.

You will handle inbound/outbound calls, negotiate settlements, and use skip-tracing tools to recover delinquent accounts while maintaining professional customer interactions. A strong two-year third-party debt collection background is required, along with knowledge of

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Knowledge of debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a confidential remote workspace.

Responsibilities

• Handle inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize recovery opportunities.
• Strive to meet individual and departmental performance goals.
• Maintain accurate account documentation.
• Provide professional, respectful interactions while handling difficult conversations.
• Ensure compliance with federal, state, and local debt collection laws.
• Communicate with management and team while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Independent worker

Professionalism

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a fully remote team, serving across the United States. The role emphasizes negotiation, compliance, and high productivity from a home office.

You will handle inbound/outbound calls, negotiate settlements, and use skip-tracing tools to recover delinquent accounts while maintaining professional customer interactions. A strong two-year third-party debt collection background is required, along with knowledge of