Remote 3rd-Party Collections Specialist - High Earnings

LCS Financial Services Corporation; West Virginia; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% Remote

Commission

Weekday schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation offers a fully remote Collections Specialist role nationwide. You will handle inbound/outbound calls, negotiate settlements, and work to maximize recoveries while maintaining regulatory compliance.

Ideal candidates bring at least 2 years in third-party collections, excellent communication, and the ability to work independently from a remote home office.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to manage accounts and negotiate settlements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Active listening

Telephone etiquette

Organizational skills

Independent work

Education

High School Diploma or Equivalent

Job description

LCS Financial Services Corporation offers a fully remote Collections Specialist role nationwide. You will handle inbound/outbound calls, negotiate settlements, and work to maximize recoveries while maintaining regulatory compliance.

Ideal candidates bring at least 2 years in third-party collections, excellent communication, and the ability to work independently from a remote home office.